Privacy Policy
AutoClient by Velvetgold
Effective Date: January 23, 2026
AutoClient by Velvetgold (“AutoClient,” “we,” “us,” or “our”) provides CRM implementation, automation systems, marketing services, and related digital services (the “Services”).
This Privacy Policy explains what information is collected, how user data is used, SMS opt-in details, cookie and tracking practices, data security measures, user rights, and mobile information sharing practices.
By using our website or Services, you agree to this Privacy Policy.
What Information Is Collected
We collect the following categories of information:
Personal Information Provided by Users
Full name
Email address
Phone number
Company name
Information submitted through contact forms, booking forms, chat widgets, onboarding forms, or service agreements
Automatically Collected Information
IP address
Browser type
Device identifiers
Pages visited
Date and time of access
Referral URLs
SMS Information
Mobile phone number
SMS consent status
Message history related to Services
How User Data Is Used
We use collected information to:
Provide and deliver our Services
Schedule and confirm appointments
Send account notifications and service updates
Respond to customer support inquiries
Send SMS communications where consent has been provided
Improve website performance and user experience
Maintain system security and prevent fraud
Comply with legal obligations
We do not sell personal information.
SMS Opt-In Details
AutoClient by Velvetgold sends SMS messages only to individuals who have provided prior express consent.
Consent may be obtained through:
Website contact forms
Booking or scheduling pages
Lead capture forms
Chat widgets
Written or digital service agreements
By submitting your phone number and affirmatively checking an SMS consent box, you agree to receive SMS messages from AutoClient by Velvetgold related to:
Appointment confirmations and reminders
Service updates
Account notifications
Customer support responses
Follow-up communications
Promotional messages, if applicable
Consent is not a condition of purchase.
Message frequency varies depending on user interaction and services requested.
Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us at [email protected].
Cookie & Tracking Practices
We use cookies and similar tracking technologies to:
Analyze website traffic
Improve user experience
Optimize marketing performance
Track form submissions
Technologies may include:
Browser cookies
Analytics tools
CRM tracking systems
Conversion tracking pixels
Users may disable cookies through their browser settings. Some website features may not function properly if cookies are disabled.
Data Security and Handling
We implement commercially reasonable safeguards to protect personal information, including:
SSL / HTTPS encrypted transmission
Secure CRM infrastructure
Restricted administrative access
Secure data storage practices
While no method of transmission over the internet is completely secure, we take reasonable steps to protect your information.
User Rights
Users have the right to:
Request access to personal information
Request correction of inaccurate data
Request deletion of personal information
Withdraw consent for communications, including SMS
To exercise your rights, contact:
Email: [email protected]
Subject Line: Privacy Request
We will respond within a reasonable timeframe in accordance with applicable laws.
Mobile Information Sharing Statement
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Mobile numbers and SMS consent information are used solely for communication directly related to the Services requested.
Data Retention
We retain personal information only as long as necessary to:
Provide Services
Comply with legal obligations
Resolve disputes
Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
Age Restriction
Our Services are intended for individuals who are 18 years of age or older.
We do not knowingly collect personal information from individuals under 18.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Continued use of the Services constitutes acceptance of the updated Privacy Policy.
Contact Information
AutoClient by Velvetgold
Email: [email protected]